Refund policy

We want you to feel confident choosing Tehila Maison for your project. Because wallpapers and wall panels are often cut, customised, or ordered to specification, our returns policy reflects the nature of these products while still honouring your rights under Australian Consumer Law.

Due to the bespoke and cut-to-order nature of many wall products, we generally do not accept change-of-mind returns on opened rolls, cut panels, or custom quantities once an order has been dispatched.

Unopened sample packs and eligible unused accessories may be returned within 14 days of delivery, provided they are in original resaleable condition. Return shipping costs are the customer's responsibility unless the return is due to our error.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the issue. We will assess the claim and, where appropriate, arrange a replacement, repair, or refund.

Please inspect deliveries on arrival and report transit damage promptly so we can lodge a claim with the carrier where applicable.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Email homes@thetehilacollective.com.au with your order number, reason for the request, and supporting photos. Our team will respond within 2 business days with next steps.

Approved returns must be sent to the address we provide. Refunds are processed to the original payment method once returned goods are received and inspected.